All Touchpoints. One Dashboard. Pure Delight.
Elevate Every Customer Interaction with Intelligent Experience Management
DAAKIT CX brings all customer touchpoints into one simple platform. Never miss a chance to connect and delight — building lasting relationships that drive growth.


Why DAAKIT CX Transforms Customer Relationships
Your customers deserve more than delivery updates — they deserve exceptional experiences at every moment.



Core Benefits
- Unified Communication Hub- Reach customers seamlessly across WhatsApp, SMS, Email, and voice calls from one centralized platform
- Proactive Engagement Engine- Real-time order tracking, intelligent notifications, and proactive updates that build unshakeable customer trust
- Smarter Operations- Automated NDR (Non-Delivery Reports) handling with intelligent workflows for faster issue resolution
- Customer Insights & Analytics- Capture NPS (Net Promoter Score) and feedback to continuously measure and improve customer loyalty
- Revenue Multiplication- Unlock strategic upselling and cross-selling opportunities at optimal engagement moments
Technology
Comprehensive DAAKit CX Suite Features
Order Verification Calls & Messages
Ensure 100% order confirmation before dispatch with automated verification workflows
Live Order Tracking & Tracing
Keep customers informed and engaged at every delivery milestone
Automated NDR Management
Dramatically reduce RTOs with intelligent retry logic and personalized re-engagement campaigns
Omnichannel Notifications
Seamlessly orchestrate WhatsApp, SMS, and Email communications from one unified dashboard
NPS Surveys & Feedback Collection
Capture real customer sentiment instantly with automated, contextual feedback requests
Intelligent Upsell & Cross-sell Flows
Deploy personalized product recommendations that boost repeat purchase rates and customer lifetime value
Stats
Our Impact and Reach in Customer Experience
Our platform is continuously improved to provide cutting-edge customer experience tools that are easy to use, ensuring that even those new to CX management and customer engagement can see immediate benefits in their support operations and customer satisfaction scores
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Reduction in Manual Support Effort Achieved
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Decrease in Ticket Resolution Time Delivered
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Reduction in RTO from Automated NDR Solutions
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%
Increase in Customer Satisfaction Score Maintained
How its work
The DAAKIT CX Competitive Advantage
Perfect for Every Business Model
Purpose-built for organizations that understand customer experience is the ultimate differentiator:
Perfect for:
- D2C Brands seeking to differentiate through superior customer service
- eCommerce Retailers wanting to reduce support costs while improving satisfaction
- Subscription Businesses requiring ongoing customer engagement and retention
- Enterprise Companies needing scalable, automated customer experience solutions


Ready to Transform Customer Experience?
Unlock the full potential of every customer interaction with DAAKIT CX’s intelligent experience management platform.

Frequently Asked Questions
DAAKit offers 30-minute express delivery in metro areas, 60-minute and 2-hour delivery for quick commerce needs, and same-day delivery for reliable fulfillment Our 150+ strategically located dark stores powered by AI-driven inventory management position products closer to customers for lightning-fast delivery.
We leverage advanced AI and machine learning for inventory management, predictive analytics, and automated routing algorithms that continuously optimize delivery paths. Our technologically integrated fulfillment centers combined with real-time tracking and GPS technology enable seamless operations and reduce delays.
Most brands can be live within 24 hours through our simple API or plugin integrations. Our API-first approach allows you to activate multiple delivery speed options instantly without complex technical implementations.
DAAKit operates as a D2C enabler offering end-to-end warehousing and logistics solutions backed by smart technology, helping brands decentralize inventory through a network of warehouses across major Indian cities We provide 90% reduction in RTO rates and 40% cost savings while maintaining ultra-fast delivery speeds through our proprietary technology stack.